Returns and Exchanges
Items cancelled or returned for refund or exchange
If you are not completely satisfied with your goods you may return them unused and in the original condition with tags attached within 1 month of the day that you receive your order. Please state if you require a refund or exchange. In the unlikely event of a carriage free order being returned for a refund, we will normally deduct the cost of the original delivery to you from your refund.
Items must be returned unused and in the original condition with packaging with tags still attached. Please do not remove any tags unless you intend to keep the items. Certain items and those that are custom made or cut to length are excluded for more details.
- 1 Month to return your order
- Free Redelivery: For UK customers we will return the item to you free of charge. You just pay to get it back and we'll send you back the replacement free of charge (Only applies to items of clothing).
- In a hurry: Then just re-order the item you need in the correct size online and send the item that doesn't fit back for a refund.
- No returns number is required but please include a copy of your delivery note and your advice to us
Items returned from Outside the EEC/Europe
Goods returned from outside the EEC/Europe must be marked clearly with "Returned Goods of UK origin - compliant with HMRC Notice 236" to allow UK Customs clearance without fees. Failure to do this will impose custom fees that cannot be recovered. If unsure about this, please contact us for help.
Sending Returns back - Allow 7-10 days for these to be processed (normally far less)
1. Return address "Sailboats.co.uk, Unit D Spinney View, Stonecircle Road, Northampton, Northamptonshire, NN3 8RF"
2. Always include a copy of your invoice or delivery note advising us what you want us to do.
3. For small or low value items (less that 500gms) - normally the Post Office will be the cheapest, for heavier items see below (always obtain "Proof of Posting")
4. For larger items (500gms+) drop off to a local depot and return at £4.89 or contact us requesting a recommend collection carrier
Size Change or Product Exchange
1. Follow the above to return the item to us, noting that you have reordered and require a refund
2. Place your order on our website for the item you require.