Frequently Asked Questions

or search frequently asked questions:

Ordering

The system has sent me my password and I want to change it to one I can remember?
What should I do if I do not receive my goods?
How is Rope/Shock Cord/ Wire/ Non Slip Tape/ Protect Tape etc measured and can it be returned?
Do you send orders to camp sites?
Why do you require or prefer that my order is sent to my home/card holder address?

Tax Free and Export

Do you export to my country and what about Vat and the delivery cost?
Why do you request payment by Bank and other stores take my credit card

Returning

How do I return an item?

Products General

How is Rope/Shock Cord/ Wire/ Non Slip Tape/ Protect Tape etc measured and can it be returned?
How are screws and bolts measured - what size do I need?
My fitting or accessory or part of my equipment is showing signs of corrosion or rust

Products

How are screws and bolts measured - what size do I need?
What size do junior AC0085-J socks cover ?
What, apart from £38.50, is the difference between T060 and T061 models?
Would this bracket be suitable for a Supernova
Is the Gill Speedskin Skiff Wetsuit 4613 small on size or forgiving. I’m unsure medium or large.Andrew
what are the dimensions?
Will the Allen Aerovane A71M fit a Solo mast
how long are the track on the A4272 sliding jib cleat
Hi,Have these got the thumb and forefinger cut away as in the picture? Luke
harken triple 29mm 344 what is total length? can swivel be locked in 2 positions (90deg)
is the replacement upper mast a complete mast or not
My fitting or accessory or part of my equipment is showing signs of corrosion or rust
Might seem odd but can you tell me what the Pneumatic Trolley Wheel Heavy Duty 4 Ply weighs? I have to carry two on an aircraft Thanks