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Frequently Asked Questions

or search frequently asked questions:

Ordering

The system has sent me my password and I want to change it to one I can remember?
What should I do if I do not receive my goods?
Is there a min/max rope length that can be ordered and how do I specify the length required?
How is Rope/Shock Cord/ Wire/ Non Slip Tape/ Protect Tape etc measured and can it be returned?
Do you send orders to camp sites?
Why do you require or prefer that my order is sent to my home/card holder address?
Why is there no free delivery option and/or why can I only select a carrier as a delivery option?

Tax Free and Export

Do you export to my country and what about Vat and the delivery cost?
Why do you request payment by Bank and other stores take my credit card

Returning

How do I return an item?

Products General

Is there a min/max rope length that can be ordered and how do I specify the length required?
How is Rope/Shock Cord/ Wire/ Non Slip Tape/ Protect Tape etc measured and can it be returned?
My fitting or accessory or part of my equipment is showing signs of corrosion or rust

Products

What size do junior AC0085-J socks cover ?
What, apart from £38.50, is the difference between T060 and T061 models?
Would this bracket be suitable for a Supernova
Is the Gill Speedskin Skiff Wetsuit 4613 small on size or forgiving. I’m unsure medium or large.Andrew
what are the dimensions?
Will the Allen Aerovane A71M fit a Solo mast
how long are the track on the A4272 sliding jib cleat
Hi,Have these got the thumb and forefinger cut away as in the picture? Luke
harken triple 29mm 344 what is total length? can swivel be locked in 2 positions (90deg)
is the replacement upper mast a complete mast or not
My fitting or accessory or part of my equipment is showing signs of corrosion or rust
Might seem odd but can you tell me what the Pneumatic Trolley Wheel Heavy Duty 4 Ply weighs? I have to carry two on an aircraft Thanks
Hi I am looking for a solo d+ mast. Do yours have the cutaway. Thanks James
Can this product be used as a tough top coat on epoxy resin
Can i also order the sealing ring associated with this product?Rwo Inspection Hatch 4" Black R4042
Ex Charter Class legal mean?Is it a new Laser hull or second hand How does it differ with a normal class legal hull?ThanksP
Is this product heat resistant ie hot pan’s etc when used as a top coat on epoxy resin
Would this be too thick for dinghy sailing in a northern ireland summer?
Can you use International paints and varnish on a dinghy hull. Whilst it’s below the water line, it’s not always on the water as it lives on a trailer when not in use
Is the the right size for a Solo dinghy I have an old composite solo and would like to get rid of the fiddly uphaul etc
Does this item come with the base that screws to the tiller?
I am looking for some solid launching trolley wheels for a laser 16. I have tried some already but they distorted badly under the weight, leaving them with flat spots. The boat weighs around 250kg. Will these wheels take that weight without distortin
Hi, please confirm slider dimensions, 15 mm wide x 2 mm thick x 60 mm l
Hi,is the Neil Pryde Laser 1 cover big enough to carry all the masts and boom underneath?
Hi. First time I will buy this new sail for my laser 1 boat. Do I need a new lower mast ? or is the old I have one compatible with this sail?
Have ILCA approved these as Class Legal with effect from 1st Sept 2020?
What is the diameter of this shock cord?
Ex charter NEW ... few questions please ...what hull no.s are they ?Have you stock for immediate collection this week ?Can you do delivery to Dublin ?thx
Hi,Is there a speed/gps function on the T060
What is the weight like compared to the aluminium alternative?
Is this product suitable for RS 500, 2000 and Pico trolley or not? Our existing wheel comes with the trolley are compatible for all
What temperature does it reach in use?
Hi do you know when you will be getting the aqua marine orca back in stock kind regards Matthew
Can the tomohawk k440 also be used as a solo kayak by positioning the seat centrally?
Is this boom slide suitable for a wayfarer dinghy main sheet?
Does it come with oars?
Hi does this boat come with a carry case and is it able to be carried? Does the floor come in sections so it can go in the back of a hatchback with the seats down? How easy is assembly as we don’t have room to keep it on a trailer? What is the minimum size of outboard needed for weight and size of this boat? I am buying for my grown up son. Many thanks
Hi what would you advise for the diameter of the main halyard for a Wayfarer please.Many thanks
Would this be suitable for the mainsheet
Hi, does the boat come with a trolley? do you offer a payment plan?
What ends are supplied with the Superspars jib stick