Prosport suncream product recall
The following is a notice from the manufacturer.
“SOLRX PROSPORT SPF35 (BATCH NO: 17H15) AND SPF44 (BATCH NO: 16H15)
We have decided to recall the above batches of Solrx Prosport sunscreen delivered into the UK August 2015. (This does not effect any other Solrx Prosport products delivered prior to that date or SPF15).
The product recall is based on some inconsistencies in the performance of this manufacturing batch and does not effect every tube of the batch, however, out of an abundance of caution it is our decision to recall the batches concerned.
If you have purchased a Solrx Prosport sunscreen with SPF44 (NO: 16H15) or SPF35 (NO: 17H15) – please return this product to the store originally purchased from for a refund.
We are investigating the cause of the problem and hope to have a new batch of product soon.”
Please note that the only issue is the possibility of the sun screen factor not being as high as expected, there are no other risks or issues to be concerned with.
We and many customers are still using the product (from the effected batch) and have found it to be operating as normal.
It is highly unlikely that a replacement will be available this summer, since it is manufactured specially in the USA.
If you have product from the effected batch and would like to return for a refund:
1) Please email us at firstname.lastname@example.org with your name and address (used for the purchase) and the quantity of tubes you are returning.
2) We will send you a label for returning via the Post Office/Letter Box or local Collect+ location
3) Please include a copy of your email or Invoice with the return so we know its your return
4) Empty tubes are not covered by this recall
Please allow 14-21 days for us to process the refund to the credit card or PayPal account that you used for your purchase. We are sorry for any inconvenience this may cause.