Customer Feedback and Comments

We welcome your feedback and comments on our service

Average Rating

Many thanks for the replacement knife - what great service! Steve Almond

Just to say thank you for your excellent service! The three Allen mast-stay adjusters arrived this morning on my doormat in Holland. Couldn't track them down this side of the North Sea! Andrew Hypher

Many thanks for such a prompt service. Peter Walton

Received today. Thanks Sailboats, great service as ever. Regards Sam Hocking

I recently ordered a pair of gloves & some bergee's for my father's birthday, only to find that the gloves were the wrong size. I spoke to your Sales Assistant, Steve and he said it would be fine to send them back. I am just emailing to say how very delighted i was with your service. I sent the gloves back monday, i had an email tuesday saying they were dispatched and they were received this morning. No hassle, no problems just good honest, speedy delivery. So thank you very much for your impressive service, i will be using you guys regularly in the very near future Thanks again, Steve Stokes

Hi guys, Just thought I'd report safe arrival of foils etc. Very clever packaging - thanks - nice to own a straight centreboard again. With best wishes, David Trout David Trout

Pleased with quick delivery. M. Lavender

Good afternoon, Received my order this morning. Brilliant service. The one hour delivery time slot is just great. 9:30 - 10:30 and courier turned up at 10:00. This is the best Internet order / tracking experience I have had. Keep it up guys. Regards Ros Davies

Greetings from Russia! I received a parcel yesterday - very happy fast delivery. Very pleased with the quality of service! Look for more of my orders. Thank you! andvlagor (Russia)

Nice streamlined transaction. Roy Quantick

A very many thanks for the prompt delivery. Your service was very good and I will be buying from you again. Thanks once again. Yunus Jannaty

Item arrived today - many thanks for your excellent service - very impressed and will use you again. Regards, Mike Alexander Mike Alexander

What wonderful service you provide I placed an order yesterday and the goods arrived today. Your tried to cobtact me to discuss the shippping costs but unfortunatley my mobile number was incorrect so you sent me 3 emails and left a voice message on my home phone. what excellant customer service this is. To everyone involved my sincere thanks. My personal rating is 5 stars plus. Paul Tanner

The best customer service i have ever delt with. Went out of there way to meet my needs. Would recommend to anyone. Andrew Keay

Guys, just to let you know. i've received the orders yesterday. everything arrived in perfect condition. so thank you very very much it's been a pleasure buying sailing equippment from sailboats.co.uk time and time again take care choon leong (Singapore)

thanks a lot. you are great. best regards! Umberto Sala (Italy)

thanks a lot. you are great. best regards! Umberto Sala (Italy)

Thank You! I received my order today. It was quite a lot of stuff but everything seems to be there. It was quite a big sum of money so I was as a new customer requested to send the money via an international bank transfer. That was perfectly okay for me. However I really missed that You didn't send me a message telling that you received the money. I had to call to check that you received the money. But it has been easy to reach you by phone and it has been really nice talking to you. So overall I am very happy with your service and I will most likely come back as a customer. Best regards Peter, Sweden. P. Rhodin

Quick and correct as always.Outstanding! Thank you. Luc Springuel Belgium. Luc Springuel

1st class service, arrived quickly and well packaged. Jack Pickering

I would like to thank you, My order is arrived to me here in Libya in good condition and fast, due to your valuable assistance. Thanks a lot, I hope long relation with you. Best regards Yosef Naihoom

Very swift and straightforward transaction Rodger Gibson

Thank you once again for a quick and correct service. Luc Springuel Belgium

My order arrived promptly thankyou. Could you please get your staff some lessons in coiling line without twisting it. Please please please. Ian, Brisbane Australia

Many thanks Sailboats for your usual efficient delivery, look forward to placing my next order with you soon as you are the best. Ian P

delivery before the date what you said, thank you great service. a big Thank you! Jose Zapiain

Thank you very much for your kindness, prompt delivery and "Returns and Exchanges" service. I w ill remommend your site and service. Amedeo Zurlo Italy

Thank you for the great service I've got. Delivery received in good state, 7 days since it was sent with all Christmas in between. Great money-saving, I will keep aware for offers. Javier Fernández. Spain. Javier Fernández

Prompt delivery, exactly as ordered. Plus a follow up invoice, what more could I wish for. Excellent, with very reasonable postage charge too. D McClellan

Thank you for your excellent "Returns and Exchanges" service. Because I wasn't sure of the correct size I purchased two items of the same clothing, returning the incorrect size back to Northampton Sailboats. It was great to receive a invoice within 5 days of posting back the NS showing that my account had been credited, rather than having to wait for the credit card statement to come through. Darrell

Thank you for your excellent "Returns and Exchanges" service. Because I wasn't sure of the correct size I purchased two items of the same clothing, returning the incorrect size back to Northampton Sailboats. It was great to receive a invoice within 5 days of posting back the NS showing that my account had been credited, rather than having to wait for the credit card statement to come through. Darrell

Received today less than 48 hours after placing order, many thanks for the superb service, really appreciated Dave Cocker

hat received its excellent thank you very much aris from athens greece

Excellent service once again. Ian Davies

Thanks for the speedy delivery. Great service and I shall be purchasing again Colin Davies

The Omniflex universal joint arrived today replacement for existing part which had lasted 7 years good time so I can fit it before the weekend. Great service Bob McDowell Bob McDowell

Thank you for great service, packaging,delivery and quality products. Dave Wilkinson

Found it at last! Thanks for all your help. Jane & Mike Calvert

Hi, and thanks for the Laser wind indicator which I bought from your webstore. Great service and excellent delivery with competitive price!! regards mr Veijo Ponni Turku/Finland Veijo Ponni, Finland

I would just like to thank your staff for you help with order number 89387. The member of staff was able to point out what I needed, and then inform me of stock levels and advise on the best delivery options due to being let down by another company and my need for my goods by today. I was very impressed with this service and will be back for more! many thanks Gareth Morris

Order received, all complete and well packaged. Thanks very much Andrew Smith (Norway)

Also this time,very pleased with your outstanding service and-money saving- advice.Quick and correct as always.Many thanks. Luc Springuel (Belgium)

Hi Sales - I have received all the spares you sent me - many, many thanks for your help and the prompt delivery of the goods. Regards Cath Fox Cath Fox

Hi Received today good service Colin

Hi Steve, Just wanted to let you know that I managed to get our new mast both out of Northampton, and into Scotland in one piece! Thanks once again for opening up for me - it really did make all the difference. This is quite a contrast with a recent order I had from another online chandler (who shall remain nameless), who first forgot to dispatch the order, then sent the wrong thing, and then charged me twice for the privilege! (I am still waiting for the refund!). In over 15 years dealing with yourselves (pre www even!), I have never had anything but great service, so just wanted to say thankyou, and keep up the good work! Best regards, David. David Sparkes

Excellent service! Will be using this site again. Suzanne (Spain)

Many thanks for your prompt and helpful reply Roland Barkas

Thanks for a fantastic service - the best I've ever seen! Mike

Hi, I receive your parcel today. I'm very happy for your service. Thanks Regards Gérard (France)

Order recieved on tuesday! Thank you very much for the quick delivery. Will reccommend your site. greetings, Karoline Knuppe (Netherlands)

VERY impressed with your service - can recommend to anyone! Thanks. Regards Stan Lubner

Thanks for the bits you sent me to replace the shrouds. Top of the top service. Greg Lassetter

tutto ok! cesaretosi

Thank you very much. Received today. Excellent service Janet

I would just like to say thank you so much for the fantastic service. So efficient and delivery so rapid!!! It´s the first time I´ve used this product and the first time I´ve used you but I will be doing both again in the future!!!Thanks again. Helen Gwyn Jones

Received this morning (Wednesday 2/6, order placed on Monday evening). Great service, excellent product.Thanks. Mark Ashford

Many Thanks for your correct and speedy service. Excellent. Not bad from Northampton to Scottish Highlands in one day! Sidney Burroughs

Many thanks for your prompt and efficient service. Tom Glanville

Last week I´ve received my order well here in Belgium.Thanks for the fast delivery service.Kind Regards. Bart Tanghe

Just thought I'd drop you a line and say thanks for the amazingly quick delivery of my goods. I ordered them about mid day and they arrived in the morning post. Great! I'll be back! Alan M-Smith

Just thought I'd drop you a line and say thanks for the amazingly quick delivery of my goods. I ordered them about mid day and they arrived in the morning post. Great! I'll be back! Alan M-Smith

Correct and quick.Thanks. Luc Springuel

Items arrived safely today. Many thanks for a great service. Yours faithfully M. Saunders.

Hi folks - Thanks a mill. Much appreciated. Live long and prosper. Mike Martin

No problems - fast response to email enquiries. Excellent service and prompt delivery to Australia. Phil McDonald

Perfect service and top communication, fast delivery and, important: good prices (nowadays foremost for buyers from the continent!!)- Thanks Frank Falkenberg

Thank you for your rapidly delivered boat parts. A change to find a customer friendly service. Great postage policy too. How refreshing! Thanks again. Adam Precelton

Many thanks for your prompt and efficient service. A Merryweather

Very Many thanks.Order received yesterday morning, excellent service - will definitely be using your company again during my boat building project.Best regards Chas Prince

Delivery to Guernsey in 18 hrs. V pleasant customer service, must be the best online retailer. Thanks Steve Mellors

I live in Switzerland and my order arrived the same week ! The order tracking is usefull and well done. Shipping costs not too high. Thanks, good service and good website. J.-A. Clerc

order received this morning as promised together with VAT refund form as requested --you seem to be the only boat shop able to do this Will recommend to others sailing abroad.Thank you Val Hockey

Can I congratulate you on a brilliant quick service additionally with very sensible postage & packaging fees. I have dealt with several Chandlers over the Internet during the past 2 years and non has shone as good as yours. Thank you once again. Dave Talboys

Ordered yesterday just after 4PM and was here for 10AM ..Thanx again always a great site! Craig Strachan

I placed an order at 1330 yesterday and was pleasantly surprised when it was delivered at 0730 this morning just 18 hours later I felt that this level and quality of service deserved some recognition and thanks. So thank you all for the excellent service. Justin Goddard

Excellent service 18 hours order to delivery Thanks Justin Goddard

Thank you for the delivery of my new overboom cover. Perfect product! Sven Mortensen (Denmark)

Received the exchange garment.Thank you so much for the prompt service we are very pleased with the fleece.First time to purchase from you, excellent service.We will shop again and recommend your site to others. Gerry Sinnott Gerry Sinnott (Ireland)

Thank you for the prompt response. If only other companies were as quick to respond! Happy New Year. Emmet

Thank you for excellant service. Glyn Goddard

Many thanks again for your excellent service. I would highly recommend Northampton Sailboats to any one. Kind regards. Bill Dowell

Calendar and rule book arrived safely-beautifully packed.Many thanks. Joseph W Eales

Never had such a quick response fantastic many thanks for all your help Tom Smith

Thanks so much for the really speedy delivery - it was only a small order, but it was still dealt with promptly. Terry Knight

Thank you for your excellent service over the years and I would be happy to recommend you to anyone that enquires. H E Stroud

A new customer, I am very impressed with your website, super service, and attention to detail. Garment fits perfectly (she had to try it on!) equals a parcel for one happy grandaughter on Christmas Day. Thank you. Doreen Hansen

Many thanks for correct service en quick delivery. Luc Springuel

Great service my order arrived in only 2 days to Croatia, regards Alan Segota (Croatia)

As a new customer I am very impressed with your service. Items ordered arrived safely and well packaged at lunchtime today. Brilliant. I'll be back. Norman

Received today. Good product and good service as normal. Thanks James Scrimshaw

Items well received in Italy in just a few days. Great service, thank you! Francesca Marchei

Order placed Wednesday evening delivered 1400 Friday. Excellent service. One item wrong colour - oops !! Eric Chapman

Thanks for prompt supply, all items on boat and working well.Thanks again. Dave Coombs

Just saying thank you for delivering two parcels with the correct goods that I ordered yesterday - its fast, prompt and efficient - have known much worse, but not much better! Tom Chadwick

Fast efficient and accurate with great prices and no 'rip off' delivery charges. What else do you want from an internet site? Tom C

Have now made several purchases from Sailboats. Advice and delivery has been great to date. Chris G

Just a note to congratulate you for your speedy service. Ordered late in the morning, the Hawk arrived the next day, perfectly in time for that afternoon's sailing. Thank you very much for excellent work. Adam

Ordered yesterday p.m. Items arrived this morning! Thank you for your excellent service. Regards. Davina

Impressively fast delivery. Good e-mail contact. Dietmar

Thanks Sailboats.Items received and already in use on topper. Thanks for great delivery time. My son is happy as Larry again. Regards Sam Hocking

Thankyou very much for the quick delivery! Just received half an hour ago and everything is perfect. I will recommend your company to everyone! Regards, Marc G Falconer

4 reasons to use sailboats: 1 - really fast despatch & delivery 2 - very reasonable P & P 3 - loyalty points 4 - fair prices. Richard Jenner

Delivery was rapid! Cheerz will deffo purchase again. Big Craig

Ordered at 7.10 in the morning, it arrived next day. Brilliant service! Clare

Ordered at 7.10 in the morning, it arrived next day. Brilliant service! Clare

Great! Thank you for a really quick and impressive service. Hugh Brazier

Service was good & quick, only complaint is the delivery driver just left the goods on the doorstep without even knocking ,and there being a note on the invoice to leave safe around the back. J.T.T YLER

Brilliant, arrived this morning. Thank you for fantastic service! Regards Caroline Murdoch

Thank you so much.What a marvellous service - it arrived first thing Saturday morning. I will continue to recommend you! Zoe Docherty

Hi, order received this morning. Very impressed and will use you again! David

Just to say a big THANK YOU for sending so quickly! I.Scott

Hi Sales! My two DVDs arrived this morning! What a service! Thank you most sincerely for your extremely prompt response. This is my first time purchasing from your website so I intend spreading the good news throughout Dublin!! Best wishes and renewed thanks. Bernie Grogan

Excellent service.Thanks it arrived today, Best regards George

I received your package this morning in good order. Thanks for the very rapid and efficient delivery! Michel Warlop (Belgium)

Simply great!I placed my order on Tuesday, got the pack on Thursday morning in BUDAPEST! Thanks a lot! Dori

I got the pack a few minutes ago, fantastic delivery and customer service!!! It was a pleasure to order from your company, I will advise you to friends. Regards, Dori (Hungary)

Great Service, Ordered Sunday afternoon, delivered Tuesday morning, wicked, that's 1st class mail. I'll be ordering from you again..... and again.... and again. Pat McMahon

Thank you for your quick delivery, I have never received anything so fast from UK. Great service. Miha

Thank you for the prompt delivery of the item, my daughter is very pleased as she is sailing this evening Mike Bebee

Incredibly fast service and very well packed David Crafts

Spinnaker pole arrived in less than 24 hours - brilliant. John Knowles

Order No 66192 received with thanks.........very efficient. Best Regards Ken

Many thanks orders received promptly and as expected good service consider yourselves bookmarked! C Bowman

Order received on Thurs. Many thanks for prompt attention. K Newton

I placed my order one day,and got it the next day.BEAT THAT! John Hall

Hello - this arrived so quickly, on Monday!! thank you so much for the super-quick delivery. Best wishes Jenny

Order arrived next day well packaged with invoice to follow. Happy customer will use again. graham

Everything arrived this morning before I left home for work.A brilliant service.Thanks Duncan Smith

I have received my order today. I would just like to thank you for a incredibly quick and efficient service I will be recommending you to my friends. Many thanks again Iain B. Williams

Cover received today. Excellent service.Thank you. Peter Gentry

Incredible! The package with the watch arrived today - 2 Working day! The last time I ordered something from UK by airmail, it took 3 weeks. Fantastic. Many thanks. Peter Morley-Smith

Very Good.Realy pleased with your service Thanks. Peter Warren

I would just like to say thank you for a very fast and efficient service. You will be the first on my list when buying online. Again many thanks. Tony Holmes

Prompt service, very helpful, buy with confidence many thanks jose

Hi I'm a new customer. I bought a pair of gloves from you last week. Great service! I got just the help I needed on the phone to clarify what I needed. And I couldn't believe how quickly my order arrived! Well done! Keep up the good work! Ann O'Brien

Thank you for very prompt delivery.Excellent service and very competitive price. P Ormsby

Items have just been delivered, many thanks for the attention and prompt service regards Jose

Sales staff very helpful and quick with queries - goods arrived very quickly and in perfect condition - first class service Tony Kings Lynn

Hi, your service is fantastic. I wish all chandlers were like you, Thanks Chris

Spot on, always there on time, or before Mike

Fantastic service, everything arrived in excellent condition and on time! Will be using you again. Thanks! B Fenner

Excellent service and very help full team. Packages delivered in mint condition even from all that traveling!!! Thanks again. SYLVAN from MALTA

Brilliant service. Friendly, helpful staff and a most efficient courier delivery. Ron M Wiby

Really pleased with the service John

Order arrived today- thanks for your excellent service yet again, Max

Many thanks for the laser DVD so promptly dispatched. Happy Christmas ! Carolyn Atherton

Excellent service. Item arrived exceptionally quickly - I was very pleasantly surprised. Carol |Dunn

Excellent delivery and brilliant catalog!! thanks!! James O Mahony

...As always, I am very happy with Sailboats' helpful catalog, efficient service and good communication. Marguerite

Just wanted to say thanks for your efficient service! Helen Paskins

Thank you very much for the speedy delivery of the exchange Crewsaver Spray Suit. It fits like a glove. I will certainly buy from you again and recommend you to friends. Jeannette Holdstock

Thanks for the order which arrived in time for weekend sailing! Nick Penn

I have received this order already. Very impressive service! Many thanks, Victoria

Excellent service, thank you. Regards Wilf Pole

Thank you for extremely efficient service, I will certainly use your company again when the need arises, & recommend you to my friends. Again Thank you Dave Smith

Many thanks for that. Goods arrived this morning at 8.30 am. Brill service! Rob & Karen Hordley

My first order with you ref:58384 Super Quick Service I will be ordering from you again. Glenn Kirby

Ordered some parts for my Laser just before lunch... they were dispatched just after lunch and I received them in the post the next morning. Fantastic service and great pricing too! Well done! Alex Grabau

Many thanks for your excellent service! Richard Wagstaff

First time I have used this service and was really impressed with the turnaround ordered on tuesday afternoon on my doorstep wednesday morning. Didn't even specify for next day delivery. Nicely packaged and no damage to my items, will definately be using you guys again! mane thanks steve lane

Excellent service once again, Many Thanks Ian Davies

I have used sailboats.co.uk as my main supplier of boat spares for some time over the internet for restoring boats, and so far they have provided me with an excellent service at a reasonable price... Thankyou Martin Rodwell

Thank you for the prompt service. John Figgures

I have passed on my catalogue to a friend who was impressed by the huge selection of parts and clothing. Could you therefore please send me a replacement. Your sevice is so good that I have given up using my local chandler. I can get what ever I need usually by the next day so I'm never compromised choice or selection. Its great sevice thanks. Peter Cox

Thank you for being so prompt with this item it arrived this morning, i am a very happy bunny. I will be sure to recommend your company to all my friends. Best regards henry t henderson

Order arrived this morning, Thanks for a very efficient service K Lowther

Very impressed. Order arrived the day after ordering. Again, very impressed with the service and will continue to use and recommened sailboats John-Paul

Order No. 54411. Thanks for excellent service. Cover fits very well and is improvement over Banks original cover which was supplied when the Gull was new, except for length (height) of collar which is now shorter and a little less easy to secure round the mast. Also, think your catalogue is excellent. Sylvia Levete

excellent value and quick delivery. Michael King

Hi, Just a quick note to say thanks - I'm very impressed. This order arrived at 8am on the 15th! (16 hours after order) Ivor

Wow! Fantastic service. Ordered yesterday, received goods in Jersey today. All my queries were answered promptly. Very comprehensive catalogue too. Thanks! Steve Milsom

My sail repair kit arrived yesterday, without the needles. One call and replacement needles arrived today. First class service to Northern Ireland. I look forward to dealing with you again Stuart Castles

A friend recommended your site and I must say I'm really impressed! Keep up the good work. Steve

Rarely need to use a chandlery site but few jobds on old Mirror needed. Ordering was straightforward and arrived within 24 hours and complete and correct. Many thanks. David Patuck

Delighted with the next day delivery of my recent order - will definitely be a repeat customer. John Saddler

Prompt first class service. Thanks. Chris Prior

Ordered Friday pm Received Saturday am. Was amazed at speed of delivery. Also was not ripped off on Delivery Charges. Very Much impressed Keep Up The Good Work. Martin Hunt

Ordered Thursday pm, arrived Friday am - amazing! Especially as living in Argyll seems to provide an excuse for everything taking longer than it should. Couldn't be more impressed! Fiona McLean

I have long since stopped dealing with anyone else. Your orders almost always arrive next day and complete. You competitors always take longer and nearly always have part of the order to follow. Many thanks Colin Brown, Stockon-on-tees

Great . Not often we get next day service to Orkney!! George Rouse

I was extremely impressed by the quality of your web site and the excellent service. Thanks for your help. Kevin Devlin

Brilliant job! Just a brief note to say that the order arrived this morning. What fantastic service. Very well done and many thanks, Regards Mervyn Paton

Just a quick note to say superb service. Ordered late Friday and got first thing Saturday. Many Thanks M Goldsmith

just saying thanks for the super quick delivery on the buoyancy aid! Grainne Baxter

Thanks for your prompt and welcome reply. Brilliant system, and brilliant service; the goods arrived today, as ordered, wonderfully quick, with very reasonable p&p charge. I would add that your website is the most accessible and easy to use of any of the on-line chandleries I have come across, and I have removed all the others from my desktop leaving yours in pride of place! Thanks again for your help. Pender-Cudlip family

Thank you very much for my order which arrived in less than 24 hours, outstanding service. I will certainly recommend you, Regards. Graham Potter

I appreciate the first class service I receive from sailboats.co.uk, regards Richard Ramsay

My order has arrived so quick - just had to say. Great service. Many thanks. Sarah Dhesi

Very helpful and professional will definitely be using you again Keith Jenson

Thoroughly recommend Excellent & flexible service. V fast delivery Kim Bayers

Goods arrived following day, thanks very much Gerry Rainer

Excellant response, super quick delivery David Wade

Excellent service. Arrived on day specified by myself. Well recommended Richard Dance

Excellent service and easy transaction. Top quality merchandise. Thanks Lance Terry

thank you very much for your prompt and friendly service Andrew Bowes, Kent

Arrived next day, Excellent service - many thanks Andrew Thomas, Shetland

You guys are the tops - I ordered it at 4:45 and it still turned up with the first post - 18 hrs delivery! - this has got to be a record Ray Peters

Thanks for sorting the spinnaker pole to our holiday home, even though I was not sure what the boys wanted. City Link carriers did have a problem finding us as you thought (Welsh farm house in the middle of nowhere) - but they called as instructed for directions. Thank you and City Link - it saved the championship Mrs Campbell-Smyth, Putney

I've been dealing with you for years and I often leave my orders until quite late - they always arrive next day - thanks for looking after us so well David Thorpe, Chipping Warden

I placed my order at 3.00 o'clock and I got it next day, it's so nice and very rare to have such good service these days Christine Robinson, Bakewell

Just like to say excellent service once again, your company just has to be the top Tym Forder